This site is owned and operated by Diamond Valley Cottage Rentals. We value your business and, most importantly, your loyalty. We respect your privacy and are committed to creating a safe environment for you to browse and make online reservations, which includes providing a secured server to process your reservation requests. This privacy policy answers questions about the nature of personally identifiable information we collect on this website, the third parties with whom we may share such information, and how you can change the personally identifiable information you provide to us when creating a profile on this website. For questions or concerns regarding this Privacy Policy, please use the Contact Us section of this website.
We collect information you voluntarily provide in order for us to supply services and products, process reservations and other transactions, and provide customer service. We may also use the personally identifiable information we collect for other business purposes including analyzing customer requests to better understand our client’s desires, enhancing relationships, or providing suitable offers that we feel may be of interest to you. This Privacy Policy applies only to the personally identifiable information collected on the public websites where we post this policy.
Categories of Information We Collect
Making Reservations
When you make a reservation we will collect your name, address, phone number, and other information to process your reservation. We will also collect your credit card number, date of arrival/departure, reason for visiting, and property preferences.
Special Offers or Invitations
Occasionally, those individuals who have made reservations on our website may receive special offers or invitations. If at any time you decide you do not want to receive offerings from us, you may opt-out by contacting us via the Contact Us section of this website. Your information will be removed from our list as soon as possible.
Requests for Information
When you request additional information related to our services or properties, we will collect your name and contact information, including your street address, phone number and email address.
Contacting Us by Email with Questions or Comments
When you send us an email from our site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information to measure how effectively we address customer concerns online and for future training purposes.
Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our website, your rental experience and the services provided to you. Participation in these surveys is voluntary. If you participate, information collected by us may include the data we are inquiring about, your name, street address, and email address.
Guest Reviews
We greatly value your comments in the Guest Reviews section of our website and encourage your feedback. Not only do we really want to hear about your stay – it’s also an excellent way to help to other future guests in planning their trips. If you do sign the Guest Book, your comments, or an abstraction of your comments, along with your name or a derivative of it, and city, state and country may be published in any of our websites related to our properties or in any printed materials we may develop.
Newsletters and Electronic Communications
If you have stayed with us, we would like to stay in touch with you to keep you informed about our specials, new properties, and local events that you may be interested in. If you would not like to be contacted further after your stay with us, please let us know via theContact Us section of this website.
Sharing Information with Third Parties
We may use and share your personally identifiable information collected under this Privacy Policy in a variety of ways, including, for example:
- We may need to share your information to provide the product or service you have requested.
- We may disclose information when we believe in good faith that such disclosures are required by law, including for example to comply with a court order or subpoena.
- We may disclose personally identifiable information if we believe in good faith such disclosure is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
- We may share your information with the credit card company if you use a credit card to pay your rental charges, security deposit or to purchase goods or services.
Links to Other Websites
If you choose to leave this website via links to other websites, we are not responsible for the privacy policies or contents of those websites, nor are we responsible for the cookies those websites might deposit on your computer.
Privacy Policy Changes
In the future, we may need to change this privacy policy. All changes will be posted on this page so you will know what information we gather, how we collect and use it, and with whom we may share the information.
Effective Date – This privacy policy is effective as of 03/1/2019